CUSTOMER SERVICE
Our service team will be happy to answer your queries as quickly as possible. Maybe someone else has already asked the same question and you will be able to find the answer in our Frequently Asked Questions.

PAYMENT OPTIONS
We offer several payment options. Click here for the many payment options that PerfectlyBasics ® currently offers.

SHIPPING COSTS
Different countries have different rules and delivery costs. We use TNT Postal Service for our shipments. Click here for a list of countries where we ship our products. If your country is not listed, please do not hesitate to contact us for more information.

DIGITAL INVOICING
Since November 2009, we do no longer send printed invoices along with our orders. In our experience they are often immediately discarded, and with our "Digital Invoice", we, as an E-shop, also want to save the forest by using a lot less paper. You can check the last 5 orders (if you are logged in) at PerfectlyBasics ®.nl through the button at the top of, e.g., the 'Homepage' called: Digital invoices , where you can open and, of course, print out the invoices.

FREQUENTLY ASKED QUESTIONS
The F.A.Q. ‘frequently asked questions' of Perfectly Basics® can be found here >>>

EXCHANGING/RETURNING
To report a return or an exchange, fill out our return form at Perfectly Basics ®. After filling out the form you will automatically receive a return-number which you can specify on the return package for quick administrative processing. The costs for sending the return package are at one's own expense, sending the exchange item is part of our service. If you are logged in, the form will automatically fill in the fields.

REPORTING A COMPLAINT
Our team will give it their utmost best to provide you with quick and good service. If you still have a complaint, inform us as quickly as possible. You can send an email through the contact form. Describe the complaint carefully and indicate, if appropriate, the order number, the customer number and purchase date, and you will receive an answer within 7 working days about the settlement of your complaint. You can send a complaint letter to:

Perfectly Basics
Customer Service
Wilhelminapark 28
2012 KC Haarlem
The Netherlands

STEP-BY-STEP ORDERING
In case you are not familiar with Perfectly Basics®, or on-line shopping, we have explained the entire procedure in our 'ordering step-by-step' page (currently only in Dutch).

It is, of course, possible to directly ask any question during office hours via phone number +31 (0)23 532 03 73 or to ask our service team your question by email: service@PerfectlyBasics.nl. In addition, we have a chat function on the right side of each page. The chat function can be recognised (when we are online) by the 'balloons' below the search functions.

GENERAL CONDITIONS
The General Conditions of the Dutch Home Shopping Organisation were established in consultation with the Consumers' Association within the framework of the Coordination Group Self-Regulation Consultation of the Social and Economic Council, and enter into force as of January 1, 2009, click here for the general conditions >>>.

WASHING INSTRUCTIONS
PerfectlyBasics ® has conveniently organised all washing instructions for you. Click here for all washing instructions. Of course, you can always contact us if you need advice on how to maintain your purchase beautiful for the longest possible time, and how to handle it best.

NEWSLETTER
Perfectly Basics® weekly sends out a newsletter to keep you informed of the latest collections, actions and fun facts from Perfectly Basics®. Each newsletter is carefully put together and we employ a secured opt-in system. Of course, your information will never be made available to third parties. You can unsubscribe from the newsletter by clicking on 'click here to unsubscribe' at the bottom of each newsletter.

PROMOTION CODE IN SHOPPING CART
Perfectly Basics® often organises special promotions and/or contests. This is sometimes done through third party websites or is communicated through our weekly newsletter. This way, we also sometimes create a promotion code which is valid for a limited amount of time.